Check In/Out Policy

Cancellation Policy

Guest(s)/tenant(s) who cancel sixty (60) days or more prior to check-in will receive a refund equal to one hundred (100%) percent of the amount paid minus applicable booking fees, admin fees and application fees. Guest(s)/tenant(s) who cancel thirty (30) days or more but less than sixty (60) days prior to check in will receive a refund equal to fifty (50%) percent minus applicable booking fees, admin fees and application fees. Guest(s)/tenant(s) who cancel thirty (30) days or less prior to check in will not be eligible to receive a refund and all monies paid will remain with the broker and/or owner(s).

Travelers must cancel by 11:59 PM on the cut off day prior to check in to receive a refund. All times are specific to the subject property’s time zone. Owner or Broker shall not be responsible for any costs Tenant may incur for travel or other arrangements in the event of cancellation by Owner or Tenant. This loss may be avoided if you purchased a separate Red Sky Travel Insurance Policy and the reason for cancellation is covered under Red Sky's terms and conditions.

Travel Insurance

Rossman Realty Property Management has partnered with RedSky Travel Insurance to offer you piece of mind before, during and after your getaway for as low as 7.75% of the total booking cost. A wide range of unforeseen events that could cancel or interrupt your travel plans. Coverage includes trip cancelation, trip interruption, travel delay, baggage delay, lost or stolen personal items, emergency accident and sickness medical expense and emergency evacuation, and 24-hour assistance services.

The Sun Trip Preserver Policy

Sun Trip Preserver by RedSky Offers The Broadest Limits:
  • Up to $100,000 reimbursement for rental costs.
  • $200 per day ($750 maximum) for expenses related to trip delay as hotel accomodations.
  • Up to $25,000 medical expense coverage.
  • $1,000 baggage delay
In addition, Sun Trip Preserver Provides:
  • A named hurricane or other natural disaster.
  • Uninhabitability of your primary residence or traveling companion's primary residence caused by natural disaster.
  • Sickness, injury or death of you, a family member, traveling companion or service animal.
Sun Trip Preserver Covers Trip Cancellation or Interruption For:
  • Worldwide emergency assistance service.
  • Emergency roadside assistance service.
Visit the RedSky website at or call (866) 889-7409 for assistance.

Miscellaneous Charges

Tenant shall be assessed locksmith charges and Association charges, if any, for each key, pass, pool tag, opener, or the like, which is lost or not returned to Broker or Owner upon check-out date. A charge of $25.00 per lost key and up to $75 per garage door opener will be assessed. Such charges will be deducted from the Deposit. Tenant agrees to pay Broker the greater of $50.00 or actual cost to regain access to the unit in the event of a lock out. The charge may be deducted from the deposit. Some locations may require the purchase of access devices prior to or at arrival.

Additional Guest Fees

A $15 per guest fee will be charged for unauthorized guests.

Hurricane Policy

Rossman Realty Property Management does not have a separate policy for hurricanes or mandatory evacuations. Guests who purchased travel insurance through RedSky can file a claim for reimbursement. Guests who did not purchase travel insurance are subject to the standard cancellation policy explained at the top of this page.

Pet Policy

Authorized pets must pay a $300 non-refundable pet fee. Please check the details in the rental description, some properties and condo associations do not allow pets. Additional fees will be accessed for unauthorized pets.

Cleaning Charges

Tenant agrees to pay cleaning charges at the time of booking. Tenant shall clean all dishes prior to check-out. Tenant is not required to launder all linens/sheets/towels prior to check-out. Tenant shall not be responsible for making up beds at check-out. If Broker determines, in its sole discretion, that excessive dirt, furniture stains, carpet stains or other damage is present, additional charges will be assessed and deducted from Deposit. Charges in addition to the deposit may apply if charges exceed the deposit.